The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch EBike Dealers in the US.
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Excellent verbal and written communication skills.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool.
Minimum HS Diploma, Associates degree preferred.
Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
2+ years’ experience working in a customer service environment providing phone support or in-person customer support.
Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
