What you’ll do 

• Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs 
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems 
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails or in person 
• Resolving network-related issues like local area connection problems, network access, emails, internet, dial-ins, etc. 
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 

What experience you need 

• High School Diploma / Technical High School Graduate 
• Fluent in English skills both oral and written (B2 / C1) 
• Technical Support Technician certification or similar 
• +1 year of  help desk or end user support experience