What you’ll do

• Provide support from 02:00pm to 10:00 pm, Friday to Tuesday (no transportation is available for this shift)
• Taking inbound calls from customers, as well as doing callbacks when needed.
• Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).
• Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.
• Collaborating to create troubleshooting documentation and runbooks.

 What experience you need

• English level B2 / C1
• Technical school degree, Associate’s degree, bachelor’s degree, or equivalent experience