Manage collection efforts for assigned portfolio of accounts.
Conduct detailed research, queries, reconciliation, and analysis required to resolve all nonpayment or account disputes such as process and review of refunds and account adjustments.
Produce account status reports for management review such as preparing reports for management groups.
Develop solutions and implement action plans to resolve delinquencies in a timely and effective manner including the review of refunds and account adjustments.
Responsible for monitoring and maintaining assigned accounts, customer calls, and small balance write-offs
What experience you needÂ
Minimum of 3- 5 years of experience as a Senior Collector
Vocational training, internships, or equivalent experience.
90% knowledge of Excel skills
English and Spanish fluency B2/C1
What could set you apart
Works well under pressure and is a good team player
Completes the job with limited supervision
Works with basic or no supervision, open to receiving feedback, [positive and negative], etc.)
Assists others in resolving matters
Has an advanced level of knowledge
Cares and watches over the group’s objectives and results
Represents a right hand for its direct leader Confidentiality and professionalism
Be a mentor to other collectorsÂ
Performs tasks according to established procedures with process improvement capability
