Customer Care Responsible and QC-Release

RESPONSIBILITIES

• Customer service for key accounts.
• Orden entry and order processing. Preparation of quotations, order confirmation and delivery notes.
• Deadline monitoring of customer orders.
• Conducting telephone conference with customers.
• Forwarding delivery information to customer.
• Master data maintenance.
• Monitoring of weekly deliveries.
• Maintenance and monitoring of forecast figures.
• Support in the organization and execution of customer visits.
• Improving the productivity and efficiency of all processes through systematic error analysis and continuous optimization of all processes. As well as identification of error hotspots and initiation of corrective measures
• Support QC-Release process step.
• Bookings in the ERP system.

REQUIREMENTS

• Completed bachelor’s degree in business administration or similar.
• Very good MS Office skills.
• Fluent in English (written and spoken)
• High level of self-motivation, communication skills and assertiveness.
• Intercultural and social competence and ability to work in a team.
• Solution-oriented analytical thinking and working.
• Planning and organizational skills.
• Quality awareness, detail-oriented.