Bilingual Customer Success Consultant

Objective:

The Customer Success Consultant engages customers immediately following the license sale and provides guidance, insights and enablement to help them quickly and successfully deploy their use case and meet their business objectives. The Customer Success Consultant executes against the Rapid Adoption onboarding processes and covers the fundamentals getting started using the platform. The Customer Success Consultant provides the customer with best practices, industry and standard 3rd party product integration guidance to help customers build, launch and manage their deployment of our web and pre-connected applications.

Requisitos

• Advanced English Speaker. Fluent in verbal and written English.
• High Proficiency level (>= 88 %) (must)
• Customer service experience (Must)
• Job Experience in the following roles: Project Management, Account Management, Teaching/Training, Customer Success Management, HR (Recruiting). (Must)
• Proven experience managing a high volume of engagements (different from support cases which are more transactional). (Must)
• Technical Background (Must)
• Strong time management and prioritization skills are needed to balance a multi-customer workload and meet defined outcomes.
• Meet or exceed utilization targets (Must)
• Experience implementing or teaching in the Software as A Service Industry. (Desired)
• Availability to work at home (Must).