Descripción del trabajo:

Responsibilities:
End User Device support and administration (Windows, Mac’s, iOS, phones/tablets)
Provide white glove service support for C-Levels and Executive members of the organization and their Assistants
Maintain operational services of the Miami office IT systems (conference rooms, computer systems, screens/monitors, telephones, printers, etc..)
Provide exceptional employee onboarding experience through the delivery and readiness of all computer equipment, software, and login accounts.
Maintain asset management and inventory of all computer equipment (provisioning/de-provisioning of end-user computer systems)
Ensure all conference rooms IT services are operational and professionally equipped
Coordinate and moderate town halls and video conferences as required

 

Requisitos:

• Four+ years of experience delivering IT services in similar role
• Associate or bachelor’s degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)
• Expert in computer systems and Operating Systems (Windows 10, Mac OS, iOS, etc…)
• Strong Active Directory, Office Applications, and Office 365
• Expert at diagnostic and problem resolution using ITIL framework
• Excellent verbal communications and written documentation skills are required
• General scripting and automation capabilities to support tasks in a large environment with minimal effort
• Excellent English level (B2 or higher)