We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative – Spanish Bilingual. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position. 

 

Responsibilities:

Receive, initiate, document, and handle product/service-related transactions over the phone with customers.

Review and master product/service-related systems and materials per customer.

Effectively respond to customer and students queries with courtesy, professionalism, and a customer-centric approach for all 360training.com owned Web Properties

Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience.

Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders.

Handle customer inquiries and resolve complaints in a timely and efficient manner.

Collaborate with team members to improve overall customer service experience.

Stay updated on product knowledge and industry trends to provide accurate information to customers.

Follow company policies and procedures to ensure compliance with quality standards.

 

Qualifications:

High school diploma, previous call center experience.

6 months to 1-year preferred experience as a Customer Service Representative (CSR), but not required.

College-level education preferred, but not required.

Advanced proficiency in Microsoft Excel, Word, and PowerPoint

Strong written and verbal communication skills in Spanish and English, with the ability to interact effectively with diverse personalities.

Ability to handle a high volume of customer interactions while maintaining a positive attitude.

Empathy and ability to handle customer concerns and complaints with patience and professionalism.

Self-starter with excellent follow-up and time management skills, capable of multitasking effectively

Comfortable working in a fast-paced, innovative, and constantly changing environment.

Ability to work well independently and in a team environment.

Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required.