Do you have what it takes to show your management skills? Here you will be Responsible for strategic direction and technical platform for global workforce management solutions to achieve maximum efficiency and productivity for all centers globally.
Requisitos:
Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
8-10 years of direct experience, including 2-4 years in management (must)
Effective computer skills, including use of Microsoft Office, Internet and e-mail.
Strong skills in application of workforce management systems/tools for capacity planning.
Capacity planning reporting (Corporate level).
Ability to manage relationship with workforce management vendors.
Ability to successfully manage team that performs tier one technical and application support of workforce system.
Working knowledge of workforce management tools (Blue Pumpkin, Aspect, IEX, etc.).
Working knowledge of automatic call distributors (Avaya, Nortel, Rockwell, etc.)
