Identity Technical Support Engineer Stage 2

We’re growing rapidly. Would you like to join us?

Are you a natural problem solver looking for a company where you can fast-track your career?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

With 5,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the role

The Level 2 Technical Support Engineer is responsible for ensuring the quality of service and overall customer satisfaction within Tek’s support experience. Working on the Identity team, you will review all cases related to Azure Active Directory and support cases on synchronization issues with active local directories, account management, and authentication to Azure AD. Supported by our Quality Assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll need

• 85% English level or B2 (based on the CEFR)

• High school diploma

• Network basic connectivity, Routing, Network Protocols.

• VPN and Firewall knowledge

• Basic understanding of scripting.