Job Description

Maintains customer information database (usually specific data marts) to support analysis, application development and data driven marketing techniques 

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.  High level of accuracy and attention to detail is required.

What you will do

Essential duties & responsibilities: 

• Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.
• Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
• Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
• Act as customer master subject matter expert (SME) on project teams –  providing guidance as necessary for new processes, maintenance, and analysis of freight and shipping/delivery terms.
• Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)
• Understand and use available database and ERP systems required for work group.
• Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
• Perform other duties as assigned.
• Accuracy and attention to detail is critical for this position. 
• Support stakeholder SLA’s and work to provide KPI’s

What Do you need: 

Education & special trainings:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
• Fluent spoken and written English. Any other language is a plus
• Must have excellent verbal and written interpersonal communications skills
• Excellent analytical skills
• Exceptional skills in applicable Microsoft software programs
• Business Intelligence tools preferred (Microsoft reporting, PowerBi)
• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
• Must be able to organize with the ability to prioritize work and keep accurate and detailed records
• Must have excellent time management skills with the ability to use independent judgment effectively
• Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience:

• 2-5 years maintaining master data records (customer master preferred)

Physical & mental requirements: 

• Ability to work well with cross-functional teams and multi-task
• Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
• Computer or technical knowledge
• Effective problem-solving skills