Salesforce Training & Support Associate

What We’ll Bring:

We are looking for a Salesforce Training Associate to join our team and help us deliver high-quality training programs and content to our clients and employees. Your duties will include gaining an understanding of business processes to aid associate Q&A and creating, developing, and leading training sessions on a worldwide Salesforce application, as well as its associated systems’ products and capabilities. You will be a resource for sharing best practices and tips for using the platform(s) effectively. You will also provide support and feedback to learners and track their progress and performance. Your focus will be to improve the adoption, enablement and communication experience that our internal associates have within our CRM platform and how we deliver experiences to our customers through portals and other means.

Responsibilities

• Create engaging and interactive learning materials and courses for various audiences and levels of expertise.
• Deliver training sessions in different formats, such as online, in-person, or blended, using various tools and platforms.
• Evaluate the effectiveness and impact of training programs and make recommendations for improvement.
• Provide support to individual users or teams to improve system usability.
• Leverage outputs from user system navigation pattern analysis to identify areas where users need feedback.
• Provide feedback to product owners regarding any challenges users are facing.
• Collaborate with other trainers, subject matter experts, and stakeholders to ensure alignment and consistency of training content and delivery as part of the Adoption, Enablement and Communications team.

Impact You’ll Make:

Qualifications

• Bachelor’s degree in education, business, instructional design or a related field.
• At least 2 years of experience in designing and delivering training programs, preferably on Salesforce or other CRM/technology platforms.
• Certified Salesforce Administrator or Developer, or willing to obtain certification within 12 months of hire.
• Excellent communication, presentation, and facilitation skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing needs and priorities.
• Proficient in Microsoft Office, Google Suite, and other online tools and platforms that deliver clear, coordinated and action-oriented content.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.