Education:
• Bachelor’s degree
Experience:
• Minimum 1 year of relevant work experience supporting a sales organization or customer service

Skills, Specialized Knowledge:
• Advanced English level
• Other Tools: Oracle   
• Solid knowledge of Microsoft Office, especially Word and Excel
• Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
• SalesForce.com experience desired

Qualifications:
• Superior communication skills – verbal, written and presentational
• Strong interpersonal and organization skills
• Acute attention to detail and accuracy
• Ability to adapt in a fast-paced environment and prioritize with competing deadlines
• Ability to adapt easily in a changing environment
• Problem analysis and solving ability
• Willingness to take initiative and make decisions
• Demonstrated strength in achieving great customer experience
• Passion for customer success in a competitive and changing market.
• High energy, self-motived, proactive, goal oriented and enthusiastic

 
Summary of Duties and Responsibilities
• Serve as the primary point of contact for the DSNAs, facilitating matters related to back-office needs and delivering support in an accurate and timely manner.
• Collaborate and build strong relationships with internal teams to ensure that the service solutions quoted to customer’s best address their needs and meet their system requirements.
• Support the DSNAs by owning the full creation and maintenance of Opportunities and Quotes in SalesForce.com, as well as exporting and reviewing SalesForce.com and Polaris reports related to Service Sales.