QUALIFICATIONS

Must Have

• Around 2 to 3 years of customer support or Help Desk experience.
• Experience with emphasis in keen troubleshooting.
• At least 2 years’ experience supporting Microsoft operating system environments, preferably in a help desk environment.
• Strong communication skills written and verbal, as well as, interpersonal, and analytical skills,
• Proven capability to provide excellent customer service to internal and external customers.
• Work knowledge of MS operating systems (Windows) and applications (Office – most troubleshooting is around excel), Permissions on Folder Groups, Cache Troubleshooting).
•  COMPTIA A+ Certification.