Descripción

About VMware: VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating, and transforming the way they build, deliver, and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Centers (SDDC). Join our community instigators of innovation and transformers of technology as we envision and create whats next in IT. 

Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 14,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Business SummaryVMwares Cloud Provider Program Operations team manages and assists the Partners and Aggregators with the VCP Program. That includes Contract Creation, Termination, Refund, Billing Disputes, and Provisioning. Our team acts as a crucial connection between VMware and our partners and helps strengthen the relationship through excellence in service. Are you interested in helping drive success for the company and our Partners? Join our team, and you’ll be exposed to nearly every aspect of VMwares Partner Programs and strategies to make it simple and easy for our partner to do business with VMware. You’ll gain experience that can boost your career and help our Partners accelerate their digital transformation at the same time. Job Role and responsibility Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. 

 

As the Business Analyst I will communicate with our partners and internal business units ensuring a positive experience in all interactions. Program inquiry Management and troubleshooting. Support all core operational requirements through case ownership and closure, meeting KPI SLAs Provide suggestions for process improvements to help scale operations and improve customer satisfaction support internal VMware teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..) As needed, track and communicate metrics related VCPP activities & support QBR requirements: Support and manage quarter-end activities and serve as local VCPP Ops contact for escalations and resolution team player with strong interpersonal, communication and collaboration skills timely Communication in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams (Action Table Format)Achieve high Utilization and Efficiency by managing time and focus upon Case management.

 Required Skills: 

3+ years’ industry experience in quote-to-cash type case management activity

Expert knowledge of Cloud Service Provider Programs extensive knowledge in SaaS billing models and managing quote-to-cash SaaS processes with knowledge of upstream and downstream impact/activity experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service experience with enterprise systems and proven knowledge of enterprinte gration knowledgeable in End User Computing a plus team player with strong interpersonal, communication and collaboration skills self-starter who takes initiative and works with limited direction 

Preferred Skills: 

Proficiency in Oracle Proficiency in Sales ForceSAP SaaS billing system We are an Equal Opportunity employer and value diversity aware is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.