Customer Service Representative (Heredia) Descripción del trabajo: The Advisor I, Customer Service Representative interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This…
Call Center Specialist
OBJETIVO/Descripción del Puesto:Â
Receive inbound calls from Experian Consumer Services members and provide customers with friendly, professional and knowledgeable customer support.
Overcome issues and concerns in order to avoid customer cancellations.
Provide advanced troubleshooting of internet navigation, authentication, billing concerns and miscellaneous personal computer software.
Work effectively with other team members to provide support for external and internal customers.
Identify trends and root cause customer issues in order to create proactive long-term resolutions.
Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion.
REQUISITOS DEL PUESTO:
Customer Service experience at least 1 year.
Education level: High school diploma.
Outstanding communications, presentation and interpersonal skills and enthusiasm.
Basic computer and internet skills to include: Internet navigation and Microsoft office.
Strong, established work history.
Possess the ability to work in an independent fashion with little supervision.
Possess a strong desire to assist customers and build a world class company based on customer retention.
Blend of general customer service skills and a sales aptitude to resell the benefits of the Experian Consumer Services memberships.
Team player who values being part of a successful sales organization.
Must be able to clear the company’s pre-employment screening.
BENEFICIOS DE LA EMPRESA:
40 hours a week
FlexWork & Working from Home
Asociacion Solidarista
Workout Room
Paid Time Off
Annual Performance Plan Bonus
Annual Increase based on performance
Insurance (Life, Medical, Business Trip)
Sharesave Plan
Tuition Reimbursement
Process Improvement and Innovation Programs
Education and Development Programs
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