We’re growing rapidly. Would you like to join us?
Are you a natural problem solver looking for a company where you can fast-track your career?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.
With 5,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.
About the role
The Level 2 Technical Support Engineer is responsible for ensuring the quality of service and overall customer satisfaction within Tek’s support experience. Working on the Azure DevOps, support team you will review all cases related to Azure code, troubleshooting errors, or issues on the platform and not issues related to customer code. Additionally, supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What you’ll need
85% English level or B2 (based on the CEFR)
9th grade or high school diploma
Network basic connectivity (10%-30%).
Understanding of Data bases query.
Basic knowledge of virtualization (cloud) (30%).
Coding Basic Knowledge: PowerShell, Python, Json, C#.
