Job Summary

Join our team as a Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experience and support inventory management. With a work-from-home model and day shifts you will play a crucial role in ensuring customer satisfaction and operational efficiency. Your contributions will directly impact our companys success and societal value.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
• Utilize MS Excel to analyze data and generate reports that support decision-making processes.
• Collaborate with team members to enhance user experience by identifying areas for improvement and implementing solutions.
• Support inventory management by maintaining accurate records and ensuring timely updates.
• Communicate effectively with customers and internal teams to ensure seamless operations and service delivery.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Assist in developing and implementing customer service policies and procedures.
• Ensure compliance with company standards and industry regulations in all customer interactions.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Contribute to team meetings by sharing insights and suggestions for process improvements.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions and transactions accurately for future reference.
• Strive to exceed customer expectations and contribute to the companys reputation for excellence.

Qualifications

•  
• Possess strong skills in customer service and proficiency in MS Excel.
• Have experience or knowledge in user experience and inventory management.
• Demonstrate excellent communication and problem-solving abilities.
• Show a proactive approach to identifying and resolving issues.
• Exhibit attention to detail and organizational skills.

Certifications Required

Certification in Customer Service Excellence or Microsoft Excel Specialist.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.