Deloitte

Meetings and Events Services (MES) is a team of US, USI and Costa Rica based professionals providing strategic end-to-end solutions for the Firm’s meeting and event needs. The commitment is to deliver strategic meeting and event management with quality and value to achieve an exceptional client experience. MES is currently searching for a Senior Registration Specialist to support client–facing and internal events delivered at a regional and national level.

Work You Will Do:

• Responsible for coordinating and execution of event assets including but not limited to the following: invitation and registration site development and distribution, registration management and reporting. An additional focus will be with Deloitte University (DU) systems and integrations from a registration perspective.
• Manages and oversees the building, testing, and management of registration sites for client and internal events with multiple attendee types and multiple hotels
• Collaborates with meeting planners and sponsors to understand the event objectives and related registration requirements to effectively build registration sites with appropriate design, form logic and questions
• Liaison with DU to assist with system and integrations; resolve discrepancies
• Delivers exceptional client service with a consultative, solutions-oriented approach
• Provides insight and recommendations on the development and design of registration sites to meeting sponsors
• Resolves issues for invitees and addresses complex issues and questions related to the registration site (customer service, program or technical questions)
• Delivers registration reports in accordance with the established schedule and develops custom event specific and ad-hoc reports as requested
• Frequent interaction and communication with firm leadership, internal and external clients through event registration
• Post event reporting and reconciliation
• Responsible for maintaining quality and data integrity
• Assists in the development and implementation of process improvement strategies and initiatives
• Supports Registration Manager with registration related projects, and may take a role in the project management
• Performs other job-related duties as assigned

Required Qualifications:

• Excellent English and Spanish verbal and written communication skills with the ability to write and speak in a consultative style
• BA/BS preferred; 5+ years of related experience, preferably in meetings/events, technology, marketing or communications
• Ability to work independently on multiple projects simultaneously and under deadlines
• Solutions & results oriented
• Technical savviness and comfort working in new, robust systems; registration platform knowledge a plus
• Strong working knowledge of Word, Excel, Outlook
• Strong client-service approach
• Ability to handle high volume workload and achieve results—with minimal supervision—in an intense, fast-paced, virtual team environment
• Solid attention to detail and organizational skills
• Demonstrated ability to take initiative and interact with all levels of management
• Must be legally authorized to work in Costa Rica without the need for employer sponsorship, now or at any time in the future
• Ability to travel as needed