Deloitte

Work you’ll do

We’re looking for an autonomous self-starter with outstanding organizational and program management skills – a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) you’ll work with senior Deloitte leaders on some of our most important accounts – helping our teams build relationships, win projects and deliver work. You’ll oversee account operations and strategic activities – keeping our practitioners well informed and in front of the client while ensuring account operations run smoothly. You’ll work closely with account leadership to help address our clients’ most important challenges by bringing them the best of Deloitte. You’ll share what other account teams are doing and help to innovate new approaches. You’ll be an important link between the larger firm, your account teams, and your clients.

Work you’ll do

Responsibilities will be based on specific client relationship objectives and account teams’ needs, and will include some or all of the following:

• Client:develop and execute client relationship strategy, leverage client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits 
• Strategic: develop account strategy and operating model, support annual account planning
• Leadership: prepare for account leadership meetings, support leadership development 
• People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
• Quality & Risk: manage confidential information program for your account, support compliance initiatives as needed, support procurement relationship and contracting as needed
• Financial: support financial analysis and reporting, opportunity tracking and internal reporting as needed

 

The team

At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience. We are expanding to a new near-shore location to enhance our team.

The successful candidate will possess:

• Advanced interpersonal and communication skills
• Ability to adapt to a changing environment and manage multiple priorities
• Excellent analytical and problem-solving skills
• Strong organizational skills
• Strong project management skills

 

 

 

Qualifications

Required:

• Technical high school diploma / degree or bachelor’s degree in progress with at least 50% degree completion
• Strong English oral and written communication skills
• Account management or consulting experience
• 1+ years work experience
• Proficient in Microsoft Office suite – strong PowerPoint and Excel skills
• Must be legally authorized to work in the Costa Rica without the need for employer sponsorship, now or at any time in the future

 

Preferred:

• Experience working in a professional services firm

Industry experience