Huntsman

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Costa Rica – Heredia

Full time

Job requisition ID: J-018840

Job Description:

Huntsman’s Advanced Materials Division is seeking a Sales Support Associate supporting our GBS Site in San Jose, Costa Rica.  This position will report to Pricing & Back Office Team Lead

Job Scope

The Sales Support Associate plays a key role in supporting our Customers, Customer Service, Commercial, and Supply Chain teams by delivering high-quality transactional and business services related to commercial office tasks. This role ensures services are delivered on time, to agreed performance and cost targets, across all relevant businesses and sites. It operates within a culture that values continuous improvement of global processes and outcomes.

We’re looking for someone who is passionate about delivering excellent customer support, has a talent for problem-solving, and can make effective decisions in a fast-paced, ever-changing environment.

In summary, as the Sales Support Associate, you will:  

• Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
• Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
• Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
• Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
• Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
• Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
• Maintaining commercial master data as directed by Sales Managers
• Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
• Supporting projects as assigned by the Team Leads or Sales Managers

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
 
The candidate must have an unrestricted right to work for Huntsman in Costa Rica.

Minimum Qualifications

• Bachelor’s degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles.
• 4+ years of relevant experience may be substituted in lieu of a degree

Skills and knowledge

• Experience with SAP Sales module or another ERP system
• Proficiency in Microsoft Excel for data handling and reporting
• Strong problem-solving skills with the ability to challenge the status quo
• Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
• Bilingual: Proficiency in written and spoken English and Spanish

Preferred Qualifications  

• Chemical industry or similar industry experience.
• Strong typing ability, accurate data entry skills.
• Lean six sigma, knowledge. Certification is nice to have but not required