Job Description

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropriate maintenance of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

What you will do

• Strong knowledge of end-to-end AR processes within the medical device and healthcare industry.
• Effectively manage a worklist comprised by the most complex accounts in the portfolio
• When needed, take on complex reporting and month-end reconciliation responsibilities
• Communicates clearly and professionally with clients promoting strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
• Promptly log and follow-through on any disputed balances, so that they are resolved and paid
• As needed, provide information for reports on delinquent accounts
• Experienced in analyzing large accounts, reconciling statements, and identifying discrepancies with accuracy
• Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
• Experienced in working with customers to agree on payments and resolve issues professionally.
• Ability to solve problems efficiently and effectively by identifying and addressing solutions
• Proactively and timely escalate large collection or reconciliation issues
• Work with other Invoice to Cash teams to help resolve operational issues and improve processes
• Maintain documentation on transactions to facilitate the review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.
• Adjusts easily and works well with different teams and stays persistent and takes action to get results despite challenges.
• Skilled in managing high volumes of accounts, prioritizing critical balances, and meeting deadlines under pressure.
• Ability to identify inefficiencies and recommend best practices to improve the collection processes
• Performs other related work as assigned by management

What you need

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field
• Proven Experience in Accounts Receivable and Collections of minimum 2 years
• B2 level English; other languages are a plus
• ERP & Collection Systems: Advanced proficiency in MyDSO, SAP, Microsoft Office (Excel, Outlook, Word, PowerPoint), and customer portals