Job Description

Join the Workplace Services Desktop Engineering Team and you’ll work at the highest systems level to provide expert advice and counsel to users, management, and IT project teams across various systems of the most sophisticated nature. You will evaluate new technologies, develop departmental standard practices, and be required to demonstrate leadership to technical and non-technical associates. You will identify or react to problems related to the end user technology infrastructure and use your broad knowledge level across multiple areas of strategic and enterprise-wide information technology.

The Desktop Engineering manager will manage a technical team of engineers responsible for implementing, managing and continuously improving digital workplace technologies. You will help drive the team to automate or eliminate repeatable tasks and reduce administrative overhead for themselves and workplace operations, including configuration variations, performance issues on endpoint devices and security vulnerabilities. The Desktop Engineering manager will partner in digital workplace technology roadmaps and lifecycle and fosters a strong relationship with technology vendors, IT security and legal or compliance teams.

PRIMARY RESPONSIBILITIES

Define, implement, manage and continuously improve digital workplace technologies.

Managerial responsibilities include hiring, managing, coaching and developing direct reports

Manage and govern associated vendors and service providers.

Establish digital workplace technology roadmaps, engineering strategy and operating standards

Identify, monitor, publish and manage goals and measurements to show improvements to digital workplace technology.

Develop a point of view on key global trends, and how they impact clients.

Oversee endpoint management and vulnerability remediaton to ensure security and availability, while minimizing the potential impact on employee experience.

Advocate for secure computing practices and procedures and communicate best practices throughout the company.

Ensure that documentation and training is in place for workplace operations teams

Support resolution of high-priority outages, troubleshooting efforts, and capacity/availability planning sessions.

Support digital workplace technology projects and planning.

Advocate for advanced analytics and automation to streamline efficiencies.

Work closely with operations, governance and enablement partners to drive coordination and collaboration throughout the digital workplace program.

Collaborate closely with security, identity and networking leaders to ensure a secure seamless delivery of digital workplace technologies.

Creates a vision that connects engineering strategies to the big picture and sets action plans accordingly.

Work with our cyber security team to ensure system configurations are in compliance with security policies and controls standards.

Perform periodic infrastructure applications assessments and documentation review as part of our application governance.

The candidate is expected to be able to attend meetings in different time zones and with offshore partner resources.

 

Qualifications

Experience leading enterprise IT deployment projects.
Experience building technology roadmaps and aligning with enterprise architecture.
Strong understanding of digital workplace technologies (hardware, software, services and SaaS tools).
Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.).
Working knowledge of managing digital workplace tools and configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services.
Experience implementing continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity.
Solid understanding and experience in Workplace Engineering technologies (Azure, AVD, Intune, Jamf Pro, Autopilot, PowerBI).
Senior level expertise on Windows and or macOS.
Expertise in Active Directory / DNS / PKI / DFS / RDS / IIS / SFTP and senior level expertise on Group Policies related to windows desktop environments are a MUST
Senior level expertise on Microsoft Office application configurations, browser configuration and hardening
Solid understanding of security concepts (SSL, PKI, IPSec, VPNs, Firewalls, DMZ, Proxy).
Automation skills are a must, PowerShell, Python, and Bash are preferred. Other programming languages are a plus.
Competencies

Tech Savvy. Ability to quickly learn, implement and utilize new technologies.
Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
Excellent oral and written communication skills.
Change Management-The ability to effectively guide and sustain people, process and technology change in a dynamic and complex operating environment.
Fearlessness. Does not shy away from big ideas.
Flexibility. Willing to roll up the sleeves and help, or diving into details when necessary.
Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of work.
Vision. The ability to see and explain how digital workplace technology can improve employee experience and engagement.
Leadership. The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader’s supervision.
Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach.
Influence. Ability to gain agreement and support for ideas and initiatives.
Business-results orientation. Seeks to understand business needs and works to anticipate, identify, and meet end-user needs