1-2 years of experience in a call center, sales, product support, or clerical/administrative work. Â Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally. Â Flexible to work independently and as a team player to resolve issues. Ability to multitask and can retain skills in a rapidly changing environment.
Answer and respond to incoming inquiries from customers and sales associates, working to resolve questions and problems independently. Â
Provide basic technical support and act as a liaison between the customer, internal departments, and software vendors. Â
Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy, ensuring documents are completed, signed, and included. Â
Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups. Â
Perform data entry, compile data reports and special projects.
